If your payment was declined, the first step is to re-enter the card information to make sure it was entered correctly and then manually attempt the payment again from your profile. 

If this does not work, we recommend contacting your credit card company or bank directly to find out why this payment did not clear. Review your bank information to confirm there are no holds, blocks, or limits on the card.

For Visa/debit cards, especially if it's the first time you are making an online payment, there may be a hidden online limit. Contact your bank and advise that you are making a payment with the VISA side of the Visa/Debit card. 

If it is your final balance payment, please contact our Help Desk if it will take a few days to resolve before making the payment.

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