The status of your trip will be listed on My Profile under the Trip Payments section. 

Below you will find a brief description of what each status means.


New Joiner: You have just signed up for the trip, or you have just recently been cleared from the waitlist. You have a confirmed spot on the trip!

Active: You are up-to-date in payments and have a confirmed spot on the trip!

Overdue: You have a confirmed spot on the trip but have missed a required payment. This can happen if:

  1. You missed a monthly payment date.
  2. It is past your final balance date, and you still have an outstanding balance.

To return to Active status, you must catch up with your missed payment as soon as possible.

If you missed a monthly payment, you must make the missed payment by/before your next payment date to avoid fall into Pending status and losing your spot on the trip.

If it is past the balance date, please make the payment within 24 hours to secure your spot. If you are unable to make the payment within 24 hours, please message our Help Desk to review your options.


Not Traveling but we’re trying to find you a spot:

Waitlist: You are on the waitlist for this trip. You do not have a confirmed spot on the trip now, but we are working to find one for you as soon as possible. Hang tight and keep an eye out for calls or emails from us with more information.


Not Traveling:

Pending:  You no longer have a confirmed spot on the trip. This can be the result of one of the reasons below:

  1. You have missed two or more payments.
  2. Your deposit payment was not received.

If you're still planning on travelling, check the status of the trip to confirm that space is still available, and then make a payment through your online profile. 

Be sure to submit a new rooming request since you were removed from the room when you fell into Pending status.

Cancelled: You have cancelled your trip and no longer have a spot on the trip.

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