If you have purchased insurance that includes cancellation coverage, then you may be eligible to open a claim for a refund with the insurance company. For more details on how to open a claim, please see the article: I would like to open a claim. How do I contact the insurance company?
In the event that you denied the insurance coverage, or your reason for cancellation is not covered by the policy, if you paid for your trip with a credit card, we strongly suggest contacting your bank to see if the card you used has any insurance coverage on travel purchases. Many cards do offer this coverage and some of our travelers have been able to take this route to file a claim and receive a monetary refund.
Alternatively, if you can find a replacement to take over your spot on this trip, you can submit a name change request. For full details, please see our article, I can no longer travel. Can I give my spot to someone else?
If you are cancelling and inquiring about our cancellation policy, please check out our article, How do I cancel my trip?