If you are looking to file a claim through insurance, whether it is due to cancellation or an expense from your trip, then you will need to contact the insurance company directly to initiate the claim.
If you booked and/or added the additional insurance before October 1, 2019, then you will have coverage through Travel Guard Insurance. You can contact a Travel Guard representative at 1.800.826.1300 extension 3 .
Before contacting Travel Guard, send us a message and we will provide you with the group policy number. Once you have this, you are free to contact Travel Guard to begin your claim.
If you booked and/or added the additional insurance after October 1, 2019, the you will be covered by John Hancock Insurance. They can be contacted at 1-866-888-7803
All claim eligibility is at the discretion of the insurance company.